Shipping Policy

Processing time
Orders are processed and dispatched within 1-2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day. You’ll receive an email with your tracking number as soon as your order ships.

Delivery time
International orders usually arrive within 7-12 business days after dispatch. [Add domestic times here if you ship domestically.] These are estimates, not guarantees. Customs processing, carrier delays, public holidays, and severe weather can sometimes add extra time.

Shipping costs
[Choose one: “We offer free shipping on all orders.” / “Shipping is free on orders over $X. Otherwise, the shipping cost is calculated at checkout based on your location.”]

Order tracking
Once your order has shipped, we’ll email you a tracking number and link. Tracking information may take 24-72 hours to update after dispatch. You can follow your parcel using the link in your email [or on our tracking page at (link)].

Where we ship
We ship to most countries worldwide. If we can’t deliver to your location, we’ll contact you to arrange a solution or a full refund.

Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees, depending on your country’s rules. These charges are set by your local customs authority and are the customer’s responsibility unless stated otherwise at checkout.

Incorrect or incomplete addresses
Please check your shipping address carefully before placing your order. We can’t be responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, contact us as soon as possible. We can only update the address if the order hasn’t shipped yet.

Delayed, lost, or damaged orders
If your order hasn’t arrived within [14] business days of dispatch, arrives damaged, or appears to be lost, email us at [your email] with your order number [and photos if damaged]. We’ll investigate and arrange a replacement or refund where appropriate.

Split shipments
If you order multiple items, they may ship separately and arrive on different days. You’ll receive tracking details for each shipment.

Contact us
Questions about your order? Email [your email address] and we’ll reply within [1-2] business days.